evismo is a Swiss eHealth scale-up.

We offer modern diagnostic services for cardiac arrhythmias, stress and burnout as well as sleep apnoea for general practitioners, specialists and hospitals. To the over 1,000 medical professionals we collaborate with in Switzerland, we offer a high-quality diagnostic service and a personal and solution-oriented customer service. 

We are now looking for team players who will tackle growth with us and joyfully support our team, our customers and patients. 

Your tasks

• Telephone and written customer support in German and French for non-medical inquiries
  (including ECG quality and report checks).
• Telephone training & support for MPAs on non-medical inquiries including IT topics.
• Entering and processing customer orders/purchase orders.
• Professional complaint and claim management.
• Active support in the sales and distribution process.
• Proactive follow-up with new and existing customers regarding product and service quality to ensure a high level of customer satisfaction.
• Co-design and organisation of our customer service.

Our Expectations

• Very good knowledge of German and French, both spoken and written. (English is an advantage).
• Reliable, independent working style with high quality standards.
• Strong service and customer orientation.
• Organisational talent and networked thinking.
• High IT and technical affinity.
• Professional, empathetic appearance and strong communication skills.
• Enjoyment of telephone consultation and support for patients and clients.
• Team player with a resilient personality.
• Experience in a nursing/medical/medical technology environment, in a medical service centre or as an MPA is a plus.

What we offer you

We offer a dynamic startup environment in Zurich with a dedicated team with extensive professional experience, creative freedom, flexible employment conditions, and a global vision. The role is varied, responsible, meaningful and offers the possibility of partial remote work.

Curious? Get in touch with us

We look forward to hearing from you.