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Cardio Flex Portal

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CardioFlex Portal

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"Our support center is here for you. We are happy to help and support you with your concerns." 

Luana Di Canio, Customer Care
Christine Enderlin, Customer Care

Tel: +41 44 521 51 10

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Patienten FAQs


      The electrical activity of your heart (ECG) is continuously measured and stored by the sensor via the electrodes. Based on the data, the cardiologist can assess whether your heart is functioning properly.

      A cardiac arrhythmia is a condition in which the heart beats too fast, too slow, or irregularly. Arrhythmias can occur daily, weekly or less frequently. The ECG measured by the sensor shows your doctor which disturbances occur when.

      The most common symptoms of arrhythmias:

      • Racing heart (palpitations, racing heart)
      • Fluttering or stuttering heart
      • Fainting, near fainting, or dizziness
      •  Shortness of breath 
      • Fatigue 
      • Chest pain 

      Atrial fibrillation is the most common heart rhythm disorder. It is an irregular, fast heartbeat that causes the atria to tremble irregularly. Atrial fibrillation can cause palpitations or chronic fatigue, for example, and increases the risk of stroke. Atrial fibrillation can usually be treated well.

      A very slow heartbeat (less than 60 beats per minute) is called bradycardia. An abnormally fast heartbeat is called tachycardia - sustained at least 100 beats per minute. Both of these cardiac arrhythmias, if recognized, can also be treated well.

      evismo CardioFlex  

      evismo-CardioFlex is a long-term ECG that offers maximum diagnostic certainty of cardiac arrhythmias on first use.

      CardioFlex reports are provided in German, French, Italian and English.

      For CardioFlexIst, evismo works with all physicians or therapists working in Switzerland who can arrange a referral to a cardiologist, as well as cardiologists and stroke centers.

      If you have acute or severe symptoms, see your doctor. evismo does not provide an emergency system. Your health is not constantly monitored. evismo does not replace your family doctor or your cardiologist. 


      You can see this in the app or when you hear a constantly recurring beep from the sensor. Then the battery is almost empty. Disconnect the sensor from the cables and plug the sensor into the power with the Micro-USB charging cable. A blue light will flash. You know the sensor is fully charged again when the blue light on the battery icon is on continuously. A full charge takes approximately 1.5 hours. Now simply plug the sensor back in and press the Start button.


      With technical questions, functional problems, complaints contact
      For medical questions, please contact your family doctor or a cardiologist.

      If you have any medical questions, please consult your family doctor or a cardiologist.

      As soon as the diagnosis can be made, the end of the measurement is displayed on the supplied phone.


      With the online CardioFlex measurement (with smartphone), the data is continuously transmitted and checked 1x daily by cardiologists (from 3 days measurement duration). As soon as the diagnosis sought can be made, at the latest after the wearing time prescribed by the doctor, the measurement is terminated.

      Your CardioFlex diagnostic report will be provided to your physician. 

      Your treating physician will discuss the CardioFlex diagnosis and further procedure with you.


      evismo CardioFlex is covered by basic insurance. For measurements > 10 days, a cost approval is required, which the physician can request. 

      evismo CardioFlex is billed to you or your insurance by evismo partner cardiologists. Many partner cardiologists are located in the canton of Vaud. 

      evismo CardioFlex is billed according to TARMED.

      Sensor & Smartphone

            The device is waterproof and does not need to be removed for showering. Do not use soap in the area of the sensor and electrodes for showering. After showering, carefully dry the electrodes & sensor without removing them.

            Wear the ECG sensor as long as prescribed by your doctor or until the end of the measurement is displayed on the smartphone. 

            To ensure good signal quality, replace electrodes after 3 days or as needed, patch every 7 days.

            Remove the electrode pads stuck to the body. These can be thrown away. Wash the skin, clean it additionally with alcohol swabs. Let it dry briefly and stick on the new electrodes. The position of the pads may differ slightly.

            Note the graphics. The position of the pads may differ slightly.

            evismo uses modern technology at all levels

            The sensor is suitable for all mobile ECG needs

            • Mobile, fully functional ECG with standard electrodes or patch 
            • Configurable for 1-, 2- and 3-lines
            • Unobtrusive, waterproof, patient-friendly
            • Full readout of ECG data available per patient
            • 18 gramm, 48 x 29 x 12 mm
            • CE Class IIa, FDA 510(k)
            • Wireless transmission of ECG data to the evismo system is via a dedicated phone supplied with the system.

            Our experience shows that this is not a problem.

            The exposure takes place when a green light flashes slowly on the sensor.

            The smartphone also shows it to you on the display.


            Disconnect the sensor from the cables and plug the sensor into the power using the mini-USB charging cable. A blue light will flash. You know the sensor is fully charged again when the blue light on the battery sign is on continuously. A full charge takes about 1.5 h. Now plug the sensor back in. You do not need to switch it on or off for this.

            Do you have the online application? Then you will be shown the necessary steps in the smartphone.

            Once the measurement has started on the sensor, its ECG data is continuously recorded. The smartphone regularly checks whether new data can be loaded from the sensor. If the sensor is not in the vicinity during this time, this message is displayed. This is not a cause for concern, but changes as soon as the smartphone transmits data the next time. The data exchange can also be forced by briefly pressing the button on the sensor.


            evismo transmits and analyzes medical data from patients. Data transmission is encrypted via the mobile network using the encrypted smartphone. No patient data is kept on the sensor or smartphone. Patient data is kept and transmitted on separate systems in Switzerland (pseudonymized). evismo uses the world's most secure mobile communication solution, which is approved up to the "confidential" security level (NCSA-FI). 

            evismo works with Swiss market leaders for data transmission and storage. Communication is carried out using the Swiss Health Info Network ( security standard. The data can be deleted at any time upon request.

            Both the sensors and the analysis systems are approved as medical devices.  

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